Terms of Service
Version 1.1.2 · Effective date 2026-10-19
Pronika Terms of Service
Effective date: 2026-10-19
Version: 1.1.2
Article 1 (Purpose)
These Terms of Service (the "Terms") set forth the rights, obligations, and responsibilities between Nature Combined Co., Ltd. (네이처컴바인드 주식회사) (the "Company") and users, and other necessary matters, in connection with the use of the cloud-based project collaboration service "Pronika" (the "Service") operated by the Company.
Article 2 (Definitions)
As used in these Terms, the following terms have the meanings set forth below.
"Service" means all software, APIs, AI features (Roni), customer support, and related ancillary functions provided by the Company through Pronika on the web, mobile, and otherwise.
"User" means any person who agrees to these Terms and registers for, accesses, or uses the Service.
"Member" means a User who registers identifying information such as an email address and creates an account.
"Workspace" means a collaboration space used by a Member as a unit for projects, teams, and permissions. Workspace types are classified as "Agency" or "Client." A Workspace is not a separate member account or operating entity. Paid plans, seats, and limits may apply at the Owner Account level as stated in these Terms and the pricing information.
"Workspace Owner" (the "Owner") means a Member who creates or holds ownership of a Workspace and has final administrative authority, including inviting members, changing settings, deletion, and managing paid subscriptions and payments.
"Organization" means a company, institution, team, legal entity, business operator, group, or similar collaborative entity to which a Member belongs or which the Member represents or manages.
"Members and Guests" means persons invited to a Workspace who are granted access in accordance with the permission settings of that Workspace.
"Paid Services" means features, capacity, and credits that the Company provides for a fee, including subscriptions, seats, storage, and AI usage credits.
"AI Credit" means an in-service unit or limit used to measure and restrict AI feature usage according to standards established by the Company, and may be classified as monthly AI Credit, separately purchased AI Credit, bonus AI Credit, and the like. The manner of deduction, validity period, carryover, expiration, recovery, and refund eligibility of AI Credit are governed by the pricing information, AI usage guide, program guide, or payment and refund guide.
"Team Storage" means the storage capacity occupied by files and content uploaded or retained by Users through Service features such as Files and chat attachments within a Workspace. Attachments shared in projects, tasks, chats, and the like are stored and managed at the Workspace level and may be included in Team Storage usage.
"User Content" means all information, including text, files, images, quotations, contract drafts, and project records, uploaded, entered, generated, or transmitted by a User to the Service.
"Project Execution Plan" means a feature for drafting, sharing, and approving execution and delivery plans, including phases, milestones, schedules, and deliverables, on a per-project basis within the Service. It is distinct from paid subscription "Plans."
"Electronic Agreement and Quotation Tools" means Pronika's principal collaboration features that enable Users to create and send quotations, Project Execution Plans, commercial terms, electronic documents, electronic signatures, PDF documents, external links, or authenticated URLs, and to record and manage related history such as viewing, acceptance, rejection, and signing. The scope of provision may vary depending on the Plan, stage of feature implementation, and Service policies. The Company is not a party, legal representative, notary, or payment guarantor in contracts between Users. The Company may facilitate stage-by-stage payment of Contract Prices and payouts to Agency-side Sellers through payment processing and payout services designated by the Company, including Toss Payments. Payment processing, merchant settlement, and Seller payouts are governed by the applicable provider agreements and policies. This does not make the Company a party to contracts between Users or a guarantor of payment, or mean that funds are separately held until Client inspection.
"Substantial Use" means usage conduct that the Company can verify through Service logs, billing records, and audit records after activation of Paid Services (or paid features). Specific examples are set forth in Article 9, Section 2.
"Promotion" means a time-limited benefit program, such as discounts, bonus AI Credit, trials, or events, that the Company posts and operates in the Promotion Center or elsewhere within the Service by specifying period, eligibility, and benefits.
"Referral Program" means a type of Promotion under which a Member may share a unique referral link, code, or similar item according to conditions established by the Company, and rewards may be provided to the referrer, referred person, or one party when prescribed actions such as registration or payment by the referred person are completed.
"Bonus AI Credit" means AI feature usage limits (credits) granted separately by the Company, distinct from monthly AI Credit included in paid subscriptions, through promotions, Referral Programs, administrator grants, and the like.
"Benefits" means economic or non-economic advantages that the Company may provide or adjust separately from Paid Services, including promotions, Referral Programs, Bonus AI Credit, discounts, coupons, trial access, feature access, and increased usage limits. Benefits are not treated as cash, deposits, prepaid electronic payment instruments, or refundable monetary claims.
"Program Guide" means information posted by the Company through Service screens, email, notices, help content, payment screens, or separate documents regarding each benefit program, including promotions, Referral Programs, Bonus AI Credit, discounts, trials, and events, covering eligibility, period, conditions, benefits, restrictions, and standards for grant, recovery, and expiration.
"Improper Use" means conduct through which a User obtains or attempts to obtain benefits, permissions, credits, discounts, or rewards in violation of program conditions established by the Company or contrary to the normal purpose of Service use, including false information, multiple accounts, self-referral, automated means, abnormal payment or refund activity, infringement of third-party rights, technical circumvention, and violation of Service policies.
Additional definitions
"Operating Entity" means the capacity in which a Member presents itself externally and is classified as either an Individual or a Company. It is independent from workspace membership or employment status.
"Owner Account Entitlement" means paid plan, seat, workspace creation, and similar rights shared across Agency Workspaces owned by the same account.
"Public Agency Profile" means the single Agency Workspace owned by an account that the Owner designates for visibility to clients.
"Seat" means a unique Member with access to Agency Workspaces of the same Owner. A Member participating in multiple Workspaces of that Owner is counted once.
Article 3 (Posting, Effect, and Amendment of Terms)
The Company posts the contents of these Terms in places readily accessible to Users, such as Service screens and settings screens.
The Company may amend these Terms to the extent permitted without violating applicable laws, including the Act on the Regulation of Terms and Conditions, the Act on Promotion of Information and Communications Network Utilization and Information Protection, and the Act on the Consumer Protection in Electronic Commerce.
If the Company amends these Terms, it will announce the effective date and reason for the amendment at least seven (7) days before the effective date through means accessible to Users, such as in-service notices, email, and in-service notifications. However, if the amendment is unfavorable to Users or material, the Company will announce it at least thirty (30) days before the effective date and, where necessary, provide individual notice by reasonable means such as email or in-service notifications.
If the Company amends these Terms in a manner unfavorable to Users or in a material respect, the Company will also inform Users that they may refuse to agree to the amended Terms and may terminate the use agreement before the effective date.
If a User continues to use the Service without expressly indicating refusal before the effective date of amended Terms, the Company may treat the User as having agreed to the amended Terms to the extent permitted by applicable law. However, where separate consent is required by law or where the amendment causes material detriment to the User, the Company may require a separate consent procedure.
If a User does not agree to amended Terms, the User may discontinue use of the Service and withdraw membership. In such case, the refund eligibility of Paid Services already paid for is governed by Article 9 of these Terms and the in-service payment and refund guide.
Article 4 (Nature and Scope of the Service)
The Service is a collaboration software platform provided so that clients, agencies, project teams, and similar organizations may manage collaborative work such as project requests, proposals, execution, inspection, and after-sales service, and retain related records, in the course of external collaboration or internal project operations.
The Company is a mail-order intermediary (통신판매중개자) under the Act on the Consumer Protection in Electronic Commerce of the Republic of Korea and is not a party to project transactions between Users. The Company does not provide legal advice, guarantee, agency, or enforcement regarding transactions, contracts, payment of consideration, tax, labor, or subcontracting legality between Users. Matching and connection features help Users find collaboration counterparties. The parties to contracts, payors, employers, and performing parties are always the relevant User (or the Organization to which the User belongs). Even where the Company provides the stage payment and payout procedure under Article 15-2, the Company does not become a party to contracts between Users, and payments are processed according to the payout provider’s procedures and the conditions agreed between Users. Except in cases of the Company’s willful misconduct or gross negligence, the Company is not liable for information registered by Users or for performance of contracts between Users. This does not limit duties imposed on a mail-order intermediary by that Act, including notice, provision of identity information, and measures to identify the cause of complaints or disputes and resulting harm, or duties arising from the stage payment and payout procedure under Article 15-2.
Functions within the Service such as "approval," "agreement," "acceptance," and "send" may include expression of intent, access control, history recording, and evidence management for proceeding to the next stage in a Workspace or project. However, use of such functions alone does not make the Company a party to contracts between Users, nor does it guarantee effects such as payment, subcontract approval, internal approval, or legal approval. Where actual contracts, payment, legal approval, or internal approval are required, Users must separately confirm necessary procedures such as their own contracts, internal approval, and client approval.
The Company does not guarantee the accuracy, legality, or completeness of quotations, contracts, project requests, proposals, after-sales requests, or other content entered or uploaded by Users.
The Service may describe certain pricing policies such as "0% matching fee (when contracted and performed in the Service)." This means the Company does not charge a Matching Usage Fee where a User contracts and performs with a Connected Counterparty in the Service; the Matching Usage Fee for contracting and performing only outside the Service is governed by Article 16. "0% matching fee" is limited to waiver of the Matching Usage Fee and does not waive Paid Services such as Plans, seats, storage, or AI Credit. Paid Services are governed by Article 7 and the in-service pricing information. Such pricing policies concern Service fees charged by the Company and do not, in themselves, mean safety or payment guarantee of transaction amounts between Users. Stage payments and payouts are governed by Article 15-2.
The Company may change, add to, or discontinue all or part of the Service as operationally or technically necessary, and will provide advance notice of material changes.
The Service is provided primarily for business and collaboration purposes (B2B in nature), including for enterprises, institutions, agencies, and project teams. However, individual Members may also register and use the Service, including individual freelancers, clients in an individual capacity, and representatives of legal entities or institutions.
Where a Member uses the Service in connection with an Organization such as a business operator, legal entity, or institution, such use is in principle for business purposes. Where a Member qualifies as a consumer under applicable laws, including the Act on the Consumer Protection in Electronic Commerce, matters prescribed more favorably for the User under such laws apply.
Article 5 (Membership Registration and Accounts)
A User must apply for membership according to procedures established by the Company and agree to these Terms and mandatory policies such as the Privacy Policy.
A Member must be at least 19 years old. The Company may verify the Member's adult status and authority through reasonable means, including an Adult and Service Authority Confirmation, during registration or use of the Service.
Upon registration, a Member must select an account type of either "Agency" or "Client," and the selected type may be changed only to the extent permitted by Service policy. Regardless of registration form, including individual, corporate, or institutional representative registration, a Member must select the type appropriate to the actual purpose of use. A Member may create and own Workspaces consistent with the selected account type, and creation of Workspaces of a different type may be restricted. Whether additional Workspaces of the same type may be created is governed by the Plan and Service policy.
A Member may use the Service in an individual capacity or on behalf of an affiliated or represented Organization. Where a Member creates a Workspace in the name of an Organization or pays for or manages Paid Services in connection with organizational business, the Member represents and warrants that the Member agrees to these Terms on behalf of that Organization and holds the internal authority necessary for payment, management, invitations, and settings changes (including delegation, approval, and representative authority).
Where a dispute arises between an Organization and a Member regarding authority, representative authority, payment, resignation, or the like, it shall in principle be resolved between that Organization and the Member, and the Company does not determine internal organizational rules, personnel matters, or representative authority. However, owner-management measures under these Terms and Article 6 may apply.
A Member must provide accurate information and update it without delay upon change. Detriment arising from false or misappropriated information rests with the Member.
Corporate or institutional Members may submit evidence requested by the Company, such as business registration certificates, and the Company may review, approve, or reject such submissions. Verification results may be used for in-service display and feature restrictions.
A Member must manage account credentials, passwords, and authentication means with the care of a prudent manager and may not transfer, lend, or pledge them to third parties.
Where account misappropriation is confirmed without fault on the part of the Member, the Company may take reasonable account protection measures.
The technical default Operating Entity for a new account is Individual. Before completing the profile, the Member expressly chooses whether to operate as an individual, freelancer, or unverified Studio, or under a registered business, company, or institution. This choice is independent from participation in another Workspace as an Owner, Member, or Guest.
A Company Public Agency Profile may be published only after business verification. The same business registration number may be verified to only one active account. Use of a number already verified to another account requires confirmation of authority through the existing verified account or the Company’s support procedure.
After business verification, the Operating Entity, verified company name, and business registration number cannot be changed or re-verified to another business on the same account. To operate as another business, the Member must create a new account and lawfully transfer the necessary Workspace ownership.
An Individual may operate under the Member’s own name, as a freelancer, or as a Studio before business verification and may later select Company and complete verification. The lock in the preceding paragraph applies after verification.
Article 6 (Workspaces, Membership, and Permissions)
A Member may create Workspaces and use collaboration features such as project requests and management, files, chat, quotations, and agreements.
A Workspace Owner has administrative authority, including inviting members, granting permissions, changing or deleting Workspace settings, and paying for or canceling Paid Services. The Owner is responsible for appropriately delegating and managing such authority within the Organization and may, as necessary, invite Users affiliated with other organizations, such as external partners, freelancers, and clients. Affiliation information of invited Users may be displayed and managed according to information entered by the User or Workspace settings.
Before management becomes difficult due to resignation, organizational change, prolonged inactivity, loss of account access, or loss of contact, the Owner must complete transfer of ownership or reorganization of member and administrative permissions to another responsible person within the Organization.
Where a Workspace Owner becomes difficult to manage due to resignation, prolonged inactivity, loss of account access, or disputes over authority with the Organization, the Company may request reasonable evidence such as the Organization's business registration certificate, certificate of employment, representative confirmation, and internal delegation or approval materials. Where the Company confirms such evidence, it may take measures necessary for Service operation, including ownership transfer, access restrictions on specific accounts or members, Workspace setting changes, and data preservation or lock. Where the Owner personally cannot transfer ownership, the Company may review necessary measures, including ownership transfer, through verification procedures via the customer center. However, processing occurs within the Company's operational policies and technical feasibility, and not all requests are processed immediately or automatically.
The Company has no obligation to mediate disputes between Users or adopt the claims of a particular party in situations of absent ownership or dispute, but may take temporary measures such as access restrictions to prevent abuse, maintain security, comply with law, and protect other Users.
The Company may provide certain features, such as team member invitations, only for company Workspaces where corporate or business verification is complete, and may restrict features for individual freelancer Workspaces.
Membership and project access permissions follow Workspace policy, and the Company permits or blocks access according to permissions set by Users.
Basic collaboration features for Client Workspaces may be provided free of charge or subject to certain restrictions according to Service policy. Storage, AI usage, sending limits, project and member counts, advanced permissions, security features, and electronic document and electronic agreement features may be provided for a fee or subject to usage limits according to the Plan or Service policy. For Agency Workspaces, features, capacity, seat counts, sending limits, and the like apply according to the selected Plan and subscription status.
Team Storage limits for Agency Workspaces may apply per Workspace or per account according to the Plan and notices within the Service. Files uploaded by Members and Guests and chat attachments may be included in the same limit according to Service policy. Payment for, expansion of, cancellation of, and management of storage are the Owner's responsibility.
Client Workspaces may be subject to per-Workspace storage limits within the scope disclosed in the Service.
Members and Guests may use collaboration features such as file viewing and uploading according to Workspace policy, but authority over paid Plans, payment limits, and storage expansion rests in principle with the Owner.
A Member may create a Workspace or participate in a Workspace owned by another Member. A company Workspace in which the Member participates is not automatically linked to or disclosed through a personal or Studio Workspace or profile owned by that Member.
An invited Member performs work under the permissions granted in the participating Workspace and must enter only its own legitimate activity in a separately owned Workspace. A Member must not present an employer’s name, business identity, or performance as information of the Member’s own Workspace without authority.
An Owner may designate only one owned Agency Workspace per account as the Public Agency Profile. Publishing another Workspace immediately makes the previously published profile private. Publication of a Workspace in which the Member only participates is controlled by its Owner.
An Individual may publish under the Member’s own name or a one-person Studio name. A Company must complete business verification before publication, and verification status may be displayed under Service policy.
The Free plan permits ownership of one Agency Workspace per Owner Account. Paid plans permit ownership of multiple Agency Workspaces unless the applicable pricing information states otherwise. Client Workspaces are excluded from this creation limit. Only one Public Agency Profile is permitted regardless of plan.
A transfer of Workspace ownership clears any existing public designation. The new Owner may publish again only after satisfying profile completion, business verification, and publication requirements.
Article 7 (Paid Services and Payment)
The types, prices, billing cycles, included features, seat counts, storage, AI credits, quotation sending limits, electronic agreement sending limits, and other matters relating to Paid Services are governed by the pricing page and payment screens within the Service.
Payment is processed through payment processors designated by the Company (such as Toss Payments). Payment instrument information such as card numbers is in principle not stored on the Company's servers; information necessary for payment processing and legal retention, such as payment identifiers, billing keys, transaction IDs, payment status, and payment timestamps provided by the payment processor, may be stored for Service operation, billing management, refunds, dispute response, and legal compliance.
The entity responsible for payment and billing of Paid Services is in principle the relevant Workspace Owner or the account owner designated by the Company. Where payment is made in the name of an Organization or for business purposes, the Member performing payment bears the representation and authority warranty under Article 5, Section 3.
Subscription Paid Services may be billed periodically to the registered payment method, and a Member may request cancellation of renewal (termination at period end) through in-service settings. Refunds for periods already paid are governed by Article 9 of these Terms and the in-service payment and refund guide.
Where Service use is restricted due to nonpayment, payment failure, or violation of these Terms, the Company may restrict paid features, capacity, sending, or the like, or cancel subscriptions.
Operational principles for Benefits provided separately from Paid Services, including promotions, Referral Programs, Bonus AI Credit, administrator grants, and feature programs, are governed by Article 8 and each Program Guide.
Separately purchased AI Credits may be purchased only on Individual or Team plans and are valid for 12 months from the purchase date. Purchased Credits may be used on the Free plan; monthly included or Free grant Credits are deducted first. The Company emails a notice 30 days, 7 days, and 1 day before expiry. Unused purchased Credits expire at the end of the validity period and are not refunded by reason of expiry. Withdrawal of offer and self-service refunds within seven (7) days after payment are governed by Article 9. Monthly included AI Credits may expire at the end of the billing period.
For multi-seat plans such as Team, monthly and purchased AI Credits form an owner-account shared pool usable by seat members. Bonus AI Credits remain personal to the recipient.
If a paid subscription ends and the account returns to Free, already-started projects and excess member data may be preserved in read-only mode (no task changes, sends, or AI execution) until a paid plan is restored.
Agency paid plans, included seats, additional seats, workspace creation limits, and other account entitlements stated in the pricing information apply across all Agency Workspaces owned by the paying Owner Account. Membership in an individual Workspace does not create separate subscription ownership.
Seats are calculated based on unique active Members participating across the Agency Workspaces of the same Owner Account. A Member participating in multiple such Workspaces is counted once. Detailed inclusion and exclusion rules are shown in checkout and pricing information.
Only the Owner may subscribe to, change, cancel, or pay for the paid plan of the relevant Owner Account and Workspaces. Invited Members use the Service within the Owner’s plan and may not apply a separate personal subscription to a Workspace owned by another Member.
Where a Member purchases a plan for a separately owned Workspace, that purchase applies to the Member’s own Owner Account and owned Agency Workspaces. Product-specific rules shown at checkout control where AI Credit, storage, or other items have a different attribution or sharing scope.
Article 8 (Promotions, Referrals, and Benefit Programs)
The Company may operate time-limited Benefits, including promotions, Referral Programs, Bonus AI Credit grants, discounts, trials, and events, through the Promotion Center or elsewhere within the Service.
Specific matters for each program, including eligibility, period, benefit contents, grant and recovery conditions, usage limits, duplicate participation, tax and withholding treatment, and partner integrations, are governed by the Program Guide and in-service payment and refund guide. If these Terms conflict with a Program Guide regarding a specific program, the Program Guide prevails for that program.
To participate in a promotion or Referral Program, a Member must complete required procedures such as consent, application, and satisfaction of eligibility under the Program Guide. The Company may refuse, restrict, or cancel participation where eligibility is not met, duplicate accounts exist, false information is provided, or Improper Use is confirmed.
In a Referral Program, a referrer may share unique links, codes, or similar items provided by the Company in the prescribed manner, and eligibility for rewards is determined when the referred person satisfies registration, payment, or other conditions set forth in the Program Guide. Self-referral, multiple accounts or false registration, and attempts to obtain rewards through improper means such as payment followed by immediate refund are prohibited.
Bonus AI Credit is distinct from monthly AI Credit included in paid subscriptions, separately purchased AI Credit, and overage charges, and the order of deduction, expiration, and recovery and the validity period are governed by the Program Guide and in-service AI usage guide.
The Company may change, temporarily suspend, or terminate programs to the extent permitted by applicable law and these Terms, and will provide notice by reasonable means such as in-service notices, email, and notifications upon change or termination. Benefits already granted may be recovered or adjusted according to the Program Guide.
Personal information processed by the Company in connection with promotions and Referral Programs is governed by the Privacy Policy and Program Guide.
Article 9 (Withdrawal of Offer and Refunds)
Where withdrawal of offer and refund provisions under applicable laws, including the Act on the Consumer Protection in Electronic Commerce, apply, the Company will handle matters in accordance with such laws.
"Substantial Use" (for self-service refunds) means any of the following confirmed after the relevant payment. The Company may determine Substantial Use based on the usage snapshot at payment, post-payment usage and peak usage, Service logs, billing records, and audit records.
Consumption of one (1) or more plan-included AI Credits (including AI (Roni) requests and responses and document Q&A)
Sending a quotation
Sending an electronic agreement (contract)
Inviting Members or Guests, creating or operating projects, and uploading files or using storage alone do not restrict self-service refunds. Simple login, Plan inquiry, entry to payment screens, and settings review are in principle not included in Substantial Use. Detailed criteria may be supplemented in the in-service payment and refund guide.
Due to the nature of digital content and immediately commencing SaaS services, where Substantial Use is confirmed after payment for a paid subscription or upgrade, withdrawal of offer and refunds may be restricted to the extent permitted by applicable law. When reviewing refunds, the Company confirms Substantial Use through objective records such as Service logs, billing records, and audit records, and may comprehensively consider post-payment increments from the payment-time snapshot and peak usage.
The Company may provide a self-service refund function, and may approve automatic or simplified refunds only where all of the following conditions are met.
Refund is requested within seven (7) days inclusive of the payment date, by 23:59 Korea Standard Time on the last day of that period
Substantial Use under Article 9, Section 2 is not confirmed after the relevant payment
The payment is a normal transaction that has not already been refunded
Even where the above conditions are not met, a User may request a refund through the customer center, and the Company will review refund eligibility comprehensively based on applicable law, these Terms, Service usage records, payment and billing records, and audit logs.
Preservation and deletion of AI conversation records and collaboration records upon refund, downgrade, or subscription cancellation are governed by Articles 12 and 15.
Refund eligibility for ancillary payments such as additional seats, additional storage, and standalone AI credit purchases is governed by the in-service payment and refund guide according to payment type and Substantial Use.
Refunds are in principle processed to the original payment method, and processing time may follow the policies of payment processors and financial institutions.
Where reward grant conditions under a Program Guide are no longer satisfied due to refund, subscription cancellation, or Plan change, or where a referred person's payment is refunded or canceled, the Company may recover, adjust, or expire Bonus AI Credit, discount Benefits, referral rewards, and the like already granted in accordance with the Program Guide and Article 8. Specific timing and methods follow the Program Guide.
Article 10 (User Obligations)
Users must not engage in the following conduct.
Misappropriating others' information, false registration, or falsifying accounts, Workspaces, or business information
Infringing intellectual property, personal information, or trade secrets of the Service, the Company, or third parties
Posting content contrary to law or public order and morals; illegal transactions; spam; phishing; or distribution of malicious code
Interfering with normal operation of the Service or circumventing or attacking APIs, security, or authentication systems
Unauthorized crawling through automated means, causing excessive traffic, or abusing intelligent features such as AI, document Q&A, search, and summarization
Indiscriminate entry or upload of unnecessary sensitive information such as resident registration numbers or full account or card numbers (the Company may apply masking or restriction measures)
Inducing transactions, contracts, or approvals by impersonating the Company or third parties
Improper participation in promotions or Referral Programs, false referrals, multiple accounts or self-referral, false payment or refund for reward purposes, or abuse of links or codes through automated means
Entering into or paying for a contract only outside the Service with a Connected Counterparty under Article 15, or inducing or proposing the same (Articles 15 and 16)
Other conduct that the Company reasonably determines necessary to prohibit and announces
Article 11 (User Content and Intellectual Property)
Rights in User Content belong in principle to the relevant User or a third party holding rights therein.
By uploading or entering content into the Service, a User permits the Company to use such content to the extent necessary for Service provision and operation, including provision, storage, backup, display, transmission, search, AI feature integration, and audit log recording. This permission is a non-exclusive license necessary for Service provision and operation and does not constitute transfer of rights in User Content.
A User must independently secure necessary rights, consents, and confidentiality obligations for uploaded or shared content and shall indemnify the Company against disputes with third parties.
Rights in the Service UI, software, logos, trademarks, documentation, AI workflows designed and provided by the Company, prompt templates, document search and reference structures, operational policies, and screen layouts belong to the Company or rightful owners. However, rights in User Content such as prompts, documents, files, and conversation content entered or uploaded by a User are governed by Section 1 of this Article.
A User may not reproduce, sell, create derivative works from, or reverse engineer the Service or its components without the Company's prior written consent.
Article 12 (AI Features and Roni)
The Service may provide AI features ("Roni," etc.) for business support. AI outputs are for reference only and do not constitute professional advice regarding legal, tax, accounting, contract, quotation, schedule, or technical matters. Roni is provided to Agency account Members in Agency Workspaces and to Client account Members in Client Workspaces. When entering the relevant project screen, Roni may reference document search (embedding) for that project together with public FAQ, policy, and content search, and does not batch-search documents of other projects within the Workspace. Workspace-level queries without entering a project screen reference public FAQ, policy, content, and metadata such as accessible project lists and status, and do not batch-search document bodies or embeddings of other projects. "Document Q&A" is provided to Agency account Members in Agency Workspaces.
Website support chat (login required) provides AI responses based on public FAQ, policy, and content, and conversation bodies are not persistently stored on servers. Operational logs such as search queries and retention of AI source text are governed by the Privacy Policy.
AI may generate inaccurate, incomplete, or outdated information, and Users must independently review and verify outputs before important decisions, external submissions, contracts, billing, or approvals. Final responsibility for whether to adopt AI outputs and for judgments, actions, external submissions, contracts, billing, approvals, and other conduct based thereon rests with the User.
In the course of using AI features, content entered by a User or portions of User Content may be transmitted to domestic or foreign third-party AI service providers such as OpenAI for AI processing purposes. Specific items transferred, destination countries, recipients, purposes of use, retention and use periods, and methods of refusal are governed by the Privacy Policy and AI usage guide. The Company retains, deletes, or de-identifies AI request and response source text according to the Privacy Policy, and technical usage records such as features, models, and tokens may remain after deletion of source text.
The Company may process AI request and response records and related User Content to the extent necessary for stable provision of AI features, error analysis, security, customer support, and Service quality improvement. Authorized personnel may review such records on a limited basis where necessary, and the Company takes reasonable protective measures such as masking or de-identification where personal or sensitive information is included.
The Company does not use User Content for training of the Company's or third parties' AI models and does not enable OpenAI API settings for model training or improvement data sharing without separate notice or consent. The Company applies API settings that limit storage of AI request data where possible.
The Company does not guarantee availability, accuracy, or fitness for a particular purpose of AI features, and limits liability for damages arising from AI use within the scope of Article 19 of these Terms.
Before high-risk actions (such as sending quotations, executing agreements, registering project requests, or confirming schedules), the Service may display additional confirmation or notice.
Roni conversation records are not automatically deleted by refund, subscription cancellation, or Plan downgrade alone absent separate procedures such as Member withdrawal, manual deletion by the User, or Workspace deletion. However, older Roni conversations may be automatically destroyed upon expiration of the operational retention period under the Privacy Policy (default ninety (90) days). On the free Plan (FREE), AI features may be available within monthly AI credits or usage limits established by the Company.
When deducting AI Credit, the order of application among Bonus AI Credit, monthly AI Credit, separately purchased AI Credit, and overage charges is governed by the in-service AI usage guide and Program Guide.
Article 13 (Electronic Agreements, Electronic Signatures, and Document Tools)
Features such as quotation sending, Project Execution Plans, commercial term negotiation, electronic agreements and electronic signatures, document links, and PDF document generation and sending within the Service are Pronika's principal collaboration features for electronically recording and managing expressions of intent, agreement processes, document history, and evidence information between Users. Schedule and scope confirmation in Project Execution Plans and electronic consent and evidentiary documents through the "Agreement" feature may differ in purpose and level of evidence.
Electronic agreement, electronic signature, and electronic document features within the Service are subject to general principles regarding the effect of electronic documents and electronic signatures under applicable laws of the Republic of Korea, including Article 4 of the Framework Act on Electronic Documents and Transactions and Article 3 of the Digital Signature Act. Under Article 3(1) of the Digital Signature Act, an electronic signature is not denied effect as a signature, seal, or signed seal solely because it is in electronic form. Under Article 3(2) of the same Act, where an electronic signature is chosen as the method of signature, seal, or signed seal pursuant to law or an agreement between the parties, that electronic signature has effect as a signature, seal, or signed seal. Under Article 4 of the Framework Act on Electronic Documents and Transactions, an electronic document is not denied legal effect solely because it is in electronic form.
Handwritten or stamp images that a User chooses to display on a document through the Service are for display purposes only; the legal substance of consent and effect remains the consent text, name, authentication, and audit records. A User's act of reviewing a document and agreeing, signing, or accepting it through the Service's electronic agreement or electronic signature features is treated as an agreement between the parties to choose an electronic signature as the method of signature, seal, or signed seal for that document under Article 3(2) of the Digital Signature Act. However, where other laws provide otherwise or the nature of the matter does not permit an electronic form, the effect of an electronic document or electronic signature may not be recognized. The signature requester and the signer must independently confirm whether the relevant document or electronic signature has legal effect under applicable law, and the Company is not liable for problems arising from failure to make such confirmation.
The legal effect, enforceability, evidentiary value, or recognition in dispute of a specific document may vary depending on applicable law, agreements between parties, document contents, parties' intent and authority, level of authentication, signature method, access records, document hashes, and completeness of audit logs. The Company is not a party, legal representative, notary, or payment guarantor in contracts between Users and does not guarantee the legal effect or dispute outcome of any specific electronic agreement, electronic document, or electronic signature. Stage payments and payouts are governed by Article 15-2. Where a dispute such as party identification arises even though an electronic signature was completed in the normal manner, the Company may cooperate in submitting audit logs and evidentiary documents for use as evidence in legal proceedings, but this does not guarantee a favorable judgment or dispute resolution.
Unless separately disclosed or provided by the Company, electronic agreement and electronic signature features of the Service do not include joint certificate or private certificate-based authentication, identity verification through identity verification agencies or certification businesses, notarization, storage with certified electronic document centers, or TSA timestamp services. However, the Company may record and manage electronic agreement history through authentication methods provided within the Service (such as login and email OTP), access records, document hashes, and audit logs of viewing, signing, acceptance, rejection, and conditional adjustment requests, including timestamps, IP addresses, User-Agent, browser, OS, and device information.
When using quotation, electronic agreement, contract document, PDF, external link, or authenticated URL sending features, a User must accurately enter recipient, signer, and viewer information and secure necessary authority or consent for entry and sharing of such information. The signature requester and the signer must confirm that all signing participants have legitimate authority (including themselves, agents, and representative authority), and the Company is not liable for problems arising from use of the Service without such confirmation. The Company may process information necessary for document sending, identity or recipient verification, OTP and authentication, viewing, download, and response records, dispute response, and security purposes, and specific processing items and retention periods are governed by the Privacy Policy and this Article.
In the course of electronic agreements, electronic documents, and quotation sending, the Company may record and retain the following information or equivalent items for audit and evidence purposes. Actual collected and retained items and periods follow feature implementation, Plan, Privacy Policy, and this Article.
Electronic agreements: document source hash, version ID, recipients and signers, event type (view, sign, reject, etc.), timestamp, IP address, User-Agent, browser, OS, device, authentication method, request ID, and related supplementary information
External sending, links, and authenticated URLs: sender and recipient identification, OTP and authentication, view, download, approval, and rejection events, timestamp, IP address, User-Agent, browser, OS, device, and PDF generation timestamp
In-app quotation viewing and response: event-level audit logs when a client views, downloads PDF, accepts, rejects, or requests conditional adjustment of a quotation while logged into Pronika, including quotation ID, version ID, user ID, event type, timestamp, IP address, User-Agent, browser, OS, device, authentication method, and version content hash
Retention periods for change history, activity logs, and audit logs are governed by Article 17 and the Privacy Policy.
Collected items and completeness may differ by channel, and the Company may improve features to align evidence levels across major channels such as quotations, electronic agreements, and document links.
A User must securely manage electronic documents, links, authenticated URLs, and signature links, and damage arising from leakage, unauthorized sharing, or unauthorized approval is the User's responsibility.
Article 14 (Transactions and Disputes Between Users)
All transaction and contractual relationships, including project requests, proposals, contracts, payment, defect repair (after-sales service), and subcontracting between clients and agencies (or partners), are the responsibility of the Users involved.
The Company is not a party, mediator, or adjudicative body in disputes between Users and does not determine rights between Users in their place. However, under Article 20(3) of the Act on the Consumer Protection in Electronic Commerce, the Company will promptly take necessary measures to identify the cause of complaints or disputes arising from use of the cybermall and any resulting harm, and may preserve or provide User Content and logs where required by law or Company policy. Receiving a complaint or transmitting records does not constitute a determination of the merits of a dispute between Users or a final determination of any refund or compensation obligation.
Users must independently comply with applicable laws, including subcontracting law, personal information protection law, electronic financial transaction law, and tax law, and the Company does not guarantee Users' legal compliance.
Article 15 (Connection Through the Service)
"Connection" means a User becoming aware of, or being introduced to, another User or that User's Organization through Service features such as project requests, request discovery, proposals, matching consultations, and meetings.
"Connection Date" means the date on which the User first becomes aware of or is introduced to the counterparty through the features in Section 1. The Company may verify a Connection and the Connection Date through objective records, including Service logs and histories of requests, proposals, matching consultations, and meetings.
A "Connected Counterparty" includes not only the relevant User but also the same operating entity, affiliated Organization, affiliate, a person under substantially the same control or management, another account of the same Member, and another Workspace owned or managed by that Member.
Where a User proceeds with a Connected Counterparty on the relevant project (including a project that is substantially the same except for name or contracting party, or that continues or expands from it), the User shall in principle contract and perform the project in a Workspace within the Service.
"In-Service Contracting and Performance" means satisfying all of the following:
the contract for the project, or an equivalent electronic agreement, is concluded within the Service;
the Client-side User prepays the Contract Price for the applicable payment stage in accordance with Article 15-2; and
the inspection request for each stage at which consideration is released is made within the Service.
The Company does not require the use of any particular tool, file storage location, or communication method for performing the work. Creating a Workspace only, or using only some features while concluding the actual contract or paying consideration outside the Service, does not qualify.
If, within twelve (12) months from the Posting End Date where the Connection is based on a posting, or within twelve (12) months from the Connection Date where there is no posting, a User concludes a contract with a Connected Counterparty for the relevant project (including written, electronic, or oral agreement) or pays consideration, that contract is presumed to have been made through the Service. This presumption and Article 16 continue to apply for twelve (12) months from the Posting End Date even after the posting has closed or ended. This does not apply where the User demonstrates with objective materials that the contract was unrelated to the Service, such as a continuing pre-existing business relationship. The Company may reasonably determine whether the demonstration is sufficient, and the User must submit materials within the period set by the Company.
"Matching" means matching consultations, meetings, and equivalent in-Service introduction or arrangement procedures conducted for a Connection under Section 1.
"Posting End Date" means the earliest of the proposal-submission deadline of the posting (project request, RFP, or equivalent) registered by the Client, an early close, or the date the Company ends the posting in the Service. "Matching End Date" means the date fourteen (14) days after that Posting End Date. The Company may verify these dates through Service records such as posting close and automatic close. The Matching End Date is distinct from the date Users conclude a contract, the date a project ends, or the date consideration is paid, and Matching does not end only when a contract or project ends. The Matching Usage Fee does not arise merely because Matching has ended.
If an Agency-side or Client-side User intends to contract or proceed with a Connected Counterparty outside the Service, including because there is a justifiable reason why the payout service cannot be used, the User must, before so proceeding, give prior notice through the Company's posted customer-center telephone number, 1:1 inquiry, email, or another official contact channel designated by the Company and consult with the Company. If the User proceeds with a direct off-Service contract or performance without consultation or fails to follow the procedure directed by the Company, the Matching Usage Fee, delay damages, and Service restrictions under Article 16 may apply.
Article 15-2 (Stage Payments and Payouts)
The Company may facilitate stage-by-stage payment of Contract Prices under project contracts between Users and payouts to Agency-side Sellers through payment processing and payout services designated by the Company, including Toss Payments. The Service’s payment-confirmation, inspection/payment-approval, and Admin payout-request records manage the project workflow; they do not make the Company a party to contracts between Users, make it a guarantor of payment, or mean that funds are separately held until Client inspection. The merchant and settlement terms for each payment, and the terms for payout, are governed by the applicable provider agreements and policies.
Payment processing and payout are separate processes. The payment provider processes the Client’s chosen payment method and settles funds to the merchant under the agreement for the relevant payment MID. The payout provider transfers payable settlement funds to Agency-side Sellers registered and approved with that provider, subject to the available settlement balance. Timing and results depend on the provider agreement, available settlement balance, Seller status, and applicable policies. The Company may manage stage-payment confirmation, work progress, inspection, payment approval, and Agency payout requests in the Service. Those workflow steps do not make the Company a party to contracts between Users or guarantee project performance, deliverables, or payment.
For In-Service Contracting and Performance, the Client-side User must in principle prepay the Contract Price for each payment stage, including an initial payment, interim payment, or balance, before the work or deliverable for that stage proceeds. The number of payment stages and the scope and amount of each stage may be specified in the contract between Users, and the Client-side User must prepay the Contract Price for each stage before the work or deliverable for that stage proceeds.
Each payment stage must specify its corresponding deliverable, inspection criteria, and scheduled payment date. The period for the work, deliverables, inspection, and payout of a single stage, treated as one unit, may not exceed six (6) months from the payment date for that stage or the reference date designated by the payout provider. This applies regardless of whether the total project is within one year or is divided into multiple stages. For example, dividing an eleven-month project into 7 months, 3 months, and 1 month is not permitted; the seven-month stage must be divided again into stages of no more than six months each.
If an Agency-side or Client-side User cannot use the payout service or cannot complete inspection and payment within six (6) months due to the nature of the project, the production period for a deliverable, or another justifiable reason, the User must consult with the Company before concluding the relevant contract or making the relevant payment or payout request. After reviewing the reason, payment stage, deliverable, inspection criteria, scheduled payment date, and amount, the Company may approve the arrangement under separate criteria or direct an alternative procedure.
Even with prior consultation or the Company’s approval, the scheduled payment date and payout processing period for a payment stage may not exceed one (1) year from the payment date or the reference date designated by the payout provider. If the arrangement cannot be processed under the payout provider’s policies, the Company may require the payment stages to be divided or changed, or another lawful payment method to be used.
If a User fails without justifiable reason to follow the staged prepayment and inspection/payment procedures in this Article, or directly contracts or performs outside the Service without prior consultation, the Matching Usage Fee, delay damages, and Service restrictions under Article 16 may apply.
The Agency decides, for each project, whether card payments are allowed and identifies the permitted payment methods for each stage before the Client starts that stage payment. A card or digital-wallet method offered in the payment window is available only when the Agency has enabled the card checkout path for that project or stage. The payment method for a payment already started may not be changed retroactively.
When Pronika payout settlement is used, an operations handling fee of 5% of the supply amount for each payment stage is calculated regardless of payment method. Value-added tax is added to this fee. Neither the fee nor VAT is added to the Client's payment; both are deducted from the amount otherwise payable to the Agency. The stage supply amount, fee, VAT, adjustments for cancellation, partial cancellation, or refund, and net payout are itemized separately in the payment and settlement screens. Tax invoice and other tax treatment follows applicable law and separate guidance.
Article 15-3 (Project Payment Cancellations, Refunds, and Disputes)
The Company is not a party to or agent or payment guarantor for project contracts between Users, and does not separately deposit or hold project funds in escrow. The Company does not make a final determination of project performance, deliverable quality, or fault between Users.
Cancellation or termination of a project contract, damages, and refunds are in principle handled by the Client and Agency under their contract and applicable law. The Company may take administrative steps required by law or needed for payment or payout operations, such as receiving a complaint and reviewing, preserving, or transmitting transaction records. These steps do not constitute a determination of the dispute or establish a refund obligation.
Before payout to the Agency-side Seller is completed, whether the Company may request a payout hold or cancellation is governed by the agreements with the payment and payout providers and applicable law. The Company will take such steps only to the extent permitted by those agreements and law, and does not promise or guarantee that payout can always be held or that funds will remain available for a refund.
Amounts already paid to the Agency-side Seller are not held or separately deposited by the Company. The Company therefore cannot directly refund those amounts from funds in its possession or retroactively cancel a completed payout. However, completion of payout alone does not extinguish refund claims under the Users' contract or rights and obligations imposed directly on the Company by mandatory law.
Where the Company assists with a payment cancellation or refund, it will verify the Client's written request and the Agency's written consent or authorization, and act only to the extent permitted by the payment or payout provider's agreements and procedures. This does not apply where a refund obligation is imposed directly on the Company by law or by a final, binding court judgment, arbitral award, or other binding decision addressed to the Company. This Section does not mean that the Company advances its own funds for amounts already paid to the Agency or assumes refund obligations under the Users' contract. Nothing in this Section limits an obligation imposed directly on the Company by law.
If the Client and Agency cannot reach agreement, either User may use consumer dispute mediation where the transaction qualifies as a consumer transaction, arbitration where the parties have a written arbitration agreement, or otherwise apply to a court of competent jurisdiction. A mediation recommendation or proposal does not authorize the Company to execute a refund unless accepted by the parties or made binding under applicable law. The Company may provide records to a competent authority or court to the extent required by law.
Article 16 (Matching Usage Fee)
Where a Connection is presumed under Article 15 to have been made through the Service, and the Users conclude a contract outside the Service without In-Service Contracting and Performance, the Company will charge a Matching Usage Fee to the Agency-side User performing the project (or that User's Organization). The Company will not charge merely because Matching has ended. Inducement or proposal by the Client-side User, or failure by the Agency-side User to give prior notice under Article 15, Section 9, does not prevent a claim under this Article.
If the In-Service Contracting and Performance requirements of Article 15, Section 5 are met, no Matching Usage Fee is charged (0% matching fee). This is limited to the Matching Usage Fee. Paid Services such as Plans, seats, storage, and AI Credit remain governed by Article 7 and the in-service pricing information.
The Matching Usage Fee is, based on the contract price (exclusive of value-added tax), twenty percent (20%) if the contract price is 5,000,000 won or less, and fifteen percent (15%) if it exceeds 5,000,000 won. In-service pricing information may supplement calculation and billing methods within the scope of this Article, but the Company will not charge in excess of the applicable rate in this Section.
"Contract Price" means the total amount agreed or actually paid between Users for the relevant project, including change and additional amounts and amounts for continuing or expanded projects under Article 15, Section 4. If no agreed or paid amount can be confirmed, the Contract Price is the upper limit of the budget range stated in the posting that is the basis of the Connection (for example, 5,000,000 won where the posted budget is from 3,000,000 won to 5,000,000 won). Only if the posting states no amount, non-cash consideration such as in-kind payment, equity, or set-off, or an in-Service quotation, may be converted by a reasonable method.
The Matching Usage Fee arises on the earlier of the date the off-Service contract is concluded and the date of the first payment of consideration. The Matching End Date or the date a project ends is not required.
The Agency-side User must notify the Company under Article 15, Section 9 by customer-center telephone, 1:1 inquiry, email, or another official contact channel designated by the Company to proceed with invoicing and payment. The User must pay the Matching Usage Fee in full by the method designated by the Company within fourteen (14) days (two weeks) from the date the fee arises.
If the User does not pay by the deadline in Section 6, delay damages accrue from the next day until the date of full payment on the unpaid principal at the maximum interest rate prescribed by the Interest Limitation Act and its subordinate statutes, including presidential decrees issued thereunder, as in force on the date the Matching Usage Fee claim arises, applied as an annual rate. As of the posting of these Terms that maximum rate is twenty percent (20%) per year; if the statutes are amended, the amended rate in force on the claim-arising date applies.
The Company may request materials to the minimum extent necessary to confirm Connection, whether an off-Service contract was concluded, whether notice was given by customer-center telephone, 1:1 inquiry, email, or another official contact channel designated by the Company, and the Contract Price (including amounts stated in the posting). If a User, without justifiable reason, refuses or submits false materials within the period set by the Company, the Company may calculate the Matching Usage Fee on a reasonable basis such as the upper limit of the budget range stated in the posting or an in-Service quotation.
If this Article or Article 15 is violated, materials are refused or falsified, or a Matching Usage Fee arises or is unpaid, the Company's administrators may immediately suspend Service use by the relevant Agency-side User (including Agency-side Connected Counterparties under Article 15, Section 3) without prior notice or warning under Article 17, Section 1. The Company may suspend the relevant Client-side User (including Client-side Connected Counterparties under Article 15, Section 3) only after giving one prior notice. The Company will notify the Users of the suspension without delay. The suspension may be lifted after the Matching Usage Fee and any delay damages under Section 7 have been paid in full to the Company.
This Article does not make the Company a party to or guarantor of contracts between Users. Article 14 applies to transactions and disputes between Users.
Article 17 (Service Restrictions, Suspension, Termination, and Data Retention)
The Company may restrict or suspend Service use or terminate the agreement after prior notice, or after subsequent notice in urgent cases, where any of the following applies.
Violation of these Terms or applicable law
Nonpayment or improper payment
Risk of material harm to the Service, other Users, or third parties
Prolonged inactivity or other criteria established by the Company
A Member may request withdrawal at any time through in-service functions or the customer center. However, where the Member owns remaining Workspaces, or ongoing paid subscriptions, payment or settlement matters, project collaboration, or records requiring legal retention exist, the Company may request necessary cleanup procedures before withdrawal or restrict withdrawal processing.
Access blocking is separate from data deletion and retention. Upon processing a Member withdrawal or Workspace deletion request, access to the Service for the relevant account or Workspace is in principle blocked immediately.
Even after access blocking, the following data may be separately retained for purpose fulfillment, dispute response, security, and legal compliance.
Information included in shared work records of other Users (quotations, contracts, project collaboration, chat, etc.)
Records requiring retention by law or for dispute response, such as contract, payment, tax, electronic agreement, and audit logs
Backup copies for disaster recovery, security, and error recovery
The Company may retain backup copies for up to ninety (90) days to fulfill recovery, dispute response, security, and legal obligations. Complete deletion from backups may be delayed according to backup cycles and recovery policies, and individual recovery or restoration may not be provided to Users.
Transaction and collaboration records such as quotations, contracts, agreements, projects, and payments may be separately retained and then destroyed for periods prescribed under applicable laws (e.g., the Act on the Consumer Protection in Electronic Commerce, the Framework Act on National Taxes) and the Privacy Policy. Detailed periods and items follow the Privacy Policy and operational policies.
The retention and destruction of 1:1 inquiry content, response content, consultation history, and attachments follow the Privacy Policy. In particular, 1:1 inquiry attachments are deleted immediately when customer support response is completed, and attachments on unanswered inquiries may be retained for a maximum of 90 days from submission and then automatically deleted. Inquiry content, response content, and consultation history are retained for up to one year from submission and then deleted. Where an administrator marks a record as a consumer complaint or dispute handling record, the minimum identifying information necessary for dispute handling (name, email, and company name) and the inquiry/response record may be separately retained for three years after withdrawal.
Even after Member withdrawal, shared work records such as projects, quotations, contracts, electronic agreements, chat, and file history may be maintained to the extent necessary for legitimate use by other Users, dispute response, security, and fulfillment of legal retention obligations. In such cases, the Company may delete or de-identify the withdrawn Member's account identifying information or retain only the minimum information necessary in the context of work records.
Article 18 (Service Availability, Security, and Backup)
The Company implements reasonable levels of security, access control, monitoring, and backup measures for stable Service provision.
However, unless a separate SLA (service level agreement) is in place, the Company does not guarantee specific uptime, recovery time (RTO/RPO), data recoverability, uninterrupted operation, or specific incident notification deadlines.
Service levels, incident notification methods, backup cycles, log retention periods, and recoverability may vary by Plan and contract type, and basic, free, and standard paid Plans may not include an SLA. SLA, dedicated support, recovery procedures, and the like may be specified in higher-tier Plans such as Business or Enterprise or under separate contracts.
The Service may be temporarily suspended or delayed in whole or in part due to maintenance, updates, failures, traffic surges, or failures of cloud, payment, AI, or telecommunications providers, and the Company will provide notice of material failures by reasonable means such as Service notices and email.
Users are responsible for performing their own backup or data export of important data where necessary, and unless a separate SLA exists, the Company does not guarantee recovery or restoration of individual User data.
Article 19 (Disclaimer and Limitation of Liability)
The Company is not liable where it cannot provide the Service due to causes beyond its reasonable control, including force majeure, war, telecommunications failures, and failures of IDC, cloud, payment processor, or AI providers, or due to User fault.
The Company does not guarantee User Content, transactions between Users, third-party links or services, or the accuracy or legality of AI-generated outputs.
Except in cases of the Company's willful misconduct or gross negligence, the Company is not liable for indirect, special, consequential, or punitive damages, loss of business, loss of revenue, loss of anticipated profits, reputational harm, or failure of transactions with third parties arising in connection with use of the Service. With respect to data loss as well, unless a separate SLA or individual recovery obligation exists, the Company's liability is limited to the extent permitted by applicable law where there is no willful misconduct or gross negligence on the part of the Company.
The Company's total liability for damages to a User is capped, to the extent permitted by applicable law, at the amount actually paid by the User to the Company for Paid Services during the three (3) months immediately preceding the occurrence of the relevant damage. For Users of free services, the Company's liability for damages is limited to direct and ordinary damages to the extent permitted by applicable law, and the Company bears no liability absent willful misconduct or gross negligence.
The following liabilities are not limited by the limitations in this Article.
Damages caused by the Company's willful misconduct or gross negligence
Liability borne by the Company under personal information protection laws
Liability borne by the Company under mandatory provisions applicable to the User
Other liabilities that may not be excluded or limited under applicable law
Article 20 (Indemnification)
Where a User causes damage to the Company by violating these Terms or applicable law, the User shall compensate the Company for ordinary and reasonable damage to the extent attributable to the User.
Where third-party claims, administrative measures, investigation or inquiry responses, litigation, or dispute response costs arise for the Company due to a User's willful misconduct or gross negligence, unlawful conduct, unauthorized acts, infringement of third-party rights, infringement of personal information or trade secrets, upload of unlawful content, improper payment, breach of Service security, or abuse of AI or APIs, the User shall compensate the Company for damage incurred, including reasonable attorney fees and response costs.
However, portions of damage caused or expanded by the Company's willful misconduct or negligence are excluded from the User's indemnification obligation.
Article 21 (Privacy Protection)
The Company complies with applicable laws, including the Personal Information Protection Act of the Republic of Korea, and matters regarding collection, use, provision, and destruction of personal information are governed by the separate Privacy Policy. If the Privacy Policy conflicts with these Terms regarding personal information processing, the Privacy Policy prevails.
Article 22 (Notices)
The Company may provide notice through email registered by the User, in-service notifications, notices, and the like.
Material notices regarding changes to Terms or policies, Paid Services, security, or failures will be provided individually or collectively by appropriate means.
The Company provides advance notice through in-service announcements, email, or an equivalent method for material changes to Public Agency Profile audiences or items, Operating Entity or business verification rules, and account-wide subscription or seat calculation.
Article 23 (Governing Law and Jurisdiction)
These Terms and disputes relating to use of the Service are governed by the laws of the Republic of Korea.
Where litigation is brought between the Company and a User, the courts with jurisdiction under applicable laws of the Republic of Korea, including the Civil Procedure Act, shall have jurisdiction. However, where mandatory provisions applicable to consumers provide otherwise, those provisions apply.
Article 24 (Miscellaneous)
Matters not specified in these Terms are governed by applicable law, commercial practice, in-service pricing, payment, and refund guides, and policies separately posted by the Company (including AI usage guide, storage policy, and promotion and Referral Program guides). Matters concerning electronic agreements and electronic signatures are governed by Article 13. Where no separate policy exists, these Terms and individual in-service guides apply.
If any provision of these Terms is held invalid or unenforceable, the validity of the remaining provisions is unaffected.
Company contact information:
Legal name: Nature Combined Co., Ltd. (네이처컴바인드 주식회사)
Chief Executive Officer: Dongbang Jin (동방진)
Address: Room 518, Incubating Center, 57 Dongtan Advanced Industry 1-ro, Yeongcheon-dong, Hwaseong-si, Gyeonggi-do 18469, Republic of Korea
Business registration number: 881-86-02075
Online sales business report number: No. 2021-Hwaseong Dongtan-1107
Customer inquiries: contact@naturecombined.com / +82-2-1811-0729
Supplementary Provisions
This amendment takes effect on October 19, 2026.