Delivery and service period

Nothing is shipped. Delivery is free, including remote areas.

Access opens on the purchasing account as soon as the card payment is approved. There is no fulfillment, on-site setup, or reservation wait.

The service period starts when payment completes: 1 month for monthly billing and 12 months for annual billing. One charge never covers more than 12 months. Unless canceled, the subscription renews for the same period.

If access is still closed 10 minutes after payment, call 1811-0729 or email contact@naturecombined.com. We will open access or refund the charge in full.

Refunds

Request a refund within 7 days of the payment date, through 23:59 KST on the last day.

The charge is refunded in full when the request is in time, the payment has not been materially used, and it has not already been refunded.

• Material use means using 1 or more included AI Credits (including Roni and document Q&A), sending a quote, or sending an electronic agreement.
• Inviting members or guests, creating a project, or uploading files does not by itself block a refund.
• Signing in, viewing prices, opening checkout, or checking settings is not material use.
• After material use, withdrawal may be limited because the digital service has already been provided. You can still ask support, and we review usage and payment records under the law and the terms.
• Refunds go back to the card used. Card issuers and the payment processor usually take 3–7 business days.
• You can turn off the next renewal in settings. Access continues until the paid period ends. Ending early does not automatically refund the unused remainder.
• Extra seats, storage, and one-time AI Credit purchases are reviewed on the same rules.
• Discounts, bonus AI Credits, and referral rewards from a refunded payment may be reclaimed.

How to request a refund

• Request it from billing history in the service
• Call 1811-0729 or email contact@naturecombined.com
• Include the account email, payment date, and plan name.